Klivance is a digital service and is delivered immediately after payment approval. Therefore, subscriptions whose performance has begun with your express consent are, as a rule, non-refundable (see Distance Sales Agreement, Art. 5).
Subscription. Subscriptions are periodic and prepaid. They renew automatically from your saved card at the end of each term; the renewal amount is the per-period price you confirmed at the time of order. You can cancel anytime from your account page; after cancellation no further charge is taken and your access continues until the end of the paid term. If a renewal payment cannot be taken, access pauses at the end of the term; you can update your card from your account page. There is no partial refund for leaving mid-term.
Unlimited use and fair use. During the subscription period every feature of the service may be used without limit; there is no per-feature pricing and no usage credits. To protect service continuity and other members’ access, a daily operation ceiling and, for each subscription period (the trial period during a free trial), a per-period total usage volume ceiling apply against automated (bot/script) use and extraordinary volume. Ordinary clinical use rarely reaches these ceilings. If the daily ceiling is reached, the limit resets by itself the next day. As the per-period total usage volume ceiling is approached, the heavy-processing features (council, deep analysis, file analysis, timeline, interaction commentary) pause first; once it is reached, the question features pause until the end of the period and reopen by themselves at the start of the next period. Neither ceiling affects the subscription period or its price; the level of the ceilings is set according to service continuity and may be updated. Access may be suspended if the service is transferred, shared or resold.
Erroneous / duplicate payment. In case of a technical error, duplicate charge, or the service not being provided at all, contact info@klivance.com and your payment is refunded to the card you paid with, via iyzico.
Refund process. Approved refunds are made via iyzico to the card used for payment; depending on your bank it may take a few business days to appear.
Contact. ALFA 4N SAN. TİC. LTD. ŞTİ. · info@klivance.com
Questions: info@klivance.com.