Article 1 — Parties. SELLER: ALFA 4N SAN. TİC. LTD. ŞTİ. ("Seller"; "Klivance" brand) · Tax No (VKN): 0510246142 · Address: Hamdibey Mah. İstiklal Cad. No: 143, Biga / Çanakkale, Türkiye · KEP: alfa4n@hs01.kep.tr · Email: info@klivance.com. BUYER: the user who registers at klivance.com and purchases the service ("Member").
Article 2 — Subject. This agreement governs the sale and delivery of the digital service ordered electronically by the Member at klivance.com, under Türkiye's Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.
Article 3 — Service, price and payment. The service is cited clinical DECISION-SUPPORT software for healthcare professionals, based on open medical sources — it does not diagnose, is not a medical device, and the final decision rests with the healthcare professional making it. Subscription plans, with current VAT-included prices, are shown at klivance.com/abonelik and confirmed at the time of order. Payment is collected in advance at the start of each period, by Visa/Mastercard via the licensed payment institution iyzico; the subscription renews automatically from your saved card at the end of each period. You can cancel anytime from your account page; after cancellation your access continues until the end of the paid period (see Cancellation and Refund Terms). Your card details are processed solely by iyzico and never reach the Seller. All features may be used without limit during the subscription period; no feature is priced separately. Unlimited use is subject to the fair use terms applied to protect service continuity (a daily operation ceiling and a per-period total usage volume ceiling; see Cancellation and Refund Terms). While you have no active subscription, access to the service pauses and reopens when you resubscribe.
Article 4 — Delivery. The service is digital. The moment payment is approved, the subscription is assigned to the Member's account and delivered immediately; there is no physical delivery.
Article 5 — Right of withdrawal. Under Article 15/1-(ğ) of the Distance Contracts Regulation, for intangible (digital) services performed instantly in electronic form, where performance begins with the Member's express consent, the right of withdrawal cannot be exercised. By consenting to immediate performance at purchase, the Member accepts that the right of withdrawal ends. For cancellation/refund see the Cancellation and Refund Terms.
Article 6 — Invoice. After payment, a Turkish tax invoice (e-fatura or e-arşiv, per your tax status) is issued.
Article 7 — Disputes. In case of a dispute, within the monetary limits set by the Ministry of Trade, the Member may apply to the Consumer Arbitration Committee or the Consumer Court at their location. The agreement is governed by Turkish law.
Questions: info@klivance.com.